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Terms of Service

Last updated: August 6, 2026

These Terms of Service ("Terms") govern access to and use of PunchPoint, a time-tracking and workforce-management service for field-service businesses (the "Service"). The Service is operated by BYSPRK, a sole proprietorship doing business as PunchPoint ("PunchPoint," "we," "us," or "our"). By creating an account, subscribing to a plan, or otherwise using the Service, you agree to be bound by these Terms. If you don't agree, don't use the Service.

If you are creating an account or using the Service on behalf of an organization, you represent that you have the authority to bind that organization to these Terms, and "you" refers to both you and that organization.

1. The Service

PunchPoint provides a web-based dashboard for business owners and managers and a companion mobile app for employees, supporting GPS-verified clock in/out, job site scheduling, timesheet review and approval, pay-period exports intended to support your payroll process, and team announcements. PunchPoint is not a payroll provider — it prepares hours for you to use with your own payroll process or provider, and does not calculate, withhold, remit, or file taxes on your behalf.

2. Accounts and Organizations

An organization is created by its owner, who is responsible for the organization's subscription, billing, and for inviting and managing employee and manager accounts within it. Employees and managers join an organization by accepting an invitation sent by an owner or manager of that organization and are responsible for keeping their own login credentials confidential.

You must provide accurate information when creating an account and keep it up to date. You're responsible for all activity that occurs under your account, and for promptly removing (offboarding) anyone who should no longer have access to your organization.

3. Subscriptions, Trials, and Billing

Paid plans are billed through our payment processor, Stripe, on a monthly or annual basis as selected at checkout. New subscriptions may include a free trial period (currently 30 days); a valid payment method is required to start a trial, and unless canceled before the trial ends, the subscription will automatically convert to a paid subscription and be billed. You can cancel, change plans, or update your payment method at any time from the Billing page in the dashboard, which opens Stripe's secure Customer Portal. Cancellation takes effect at the end of the current billing period unless stated otherwise at the time of cancellation. Fees are non-refundable except where required by law.

Each plan includes a maximum number of active employees. If your organization is at or over its plan limit, you won't be able to add or reactivate employees until you upgrade your plan or reduce your active headcount; we will never delete your data to enforce a plan limit.

We may change our prices, but we'll give you reasonable advance notice before any change takes effect for your organization's next billing cycle.

4. Acceptable Use

You agree not to:

  • Use the Service for any unlawful purpose, or to track or monitor individuals without a lawful basis;
  • Attempt to gain unauthorized access to another organization's account or data;
  • Reverse engineer, decompile, or attempt to extract the source code of the Service, except as permitted by law;
  • Interfere with or disrupt the integrity or performance of the Service;
  • Use the Service to store or transmit malicious code; or
  • Resell or white-label the Service without our prior written consent.

5. Employee and Location Data

If you are an organization owner or manager, you are responsible for having a lawful basis to collect and process your employees' personal information — including the GPS location captured when an employee clocks in or out — and for informing your employees about that collection, consistent with applicable employment and privacy law in your jurisdiction. PunchPoint captures location only at the moment of a clock-in or clock-out action to verify proximity to an assigned job site; it does not continuously track an employee's location in the background. See our Privacy Policy for details on how we handle this information.

6. Your Data

You retain ownership of the data you and your organization's employees submit to the Service ("Customer Data"). You grant us a limited license to host, process, and display Customer Data solely to provide and improve the Service. We do not sell Customer Data.

When an employee is removed from your organization, we deactivate their access but retain their existing time entries, paystubs, and related records rather than deleting them, so your organization's payroll and audit history stays intact. You're responsible for complying with any record-retention obligations that apply to your business.

7. Third-Party Services

The Service relies on third-party infrastructure providers to operate, including Stripe (payment processing), Supabase (database, authentication, and hosting), and Resend (transactional email delivery). Your use of the Service is also subject to those providers' own terms where applicable. See our Privacy Policy for how we share information with these providers.

8. Intellectual Property

PunchPoint and its licensors own all right, title, and interest in the Service, including its software, design, and branding. These Terms don't grant you any rights to our trademarks or branding.

9. Disclaimers

The Service is provided "as is" and "as available," without warranties of any kind, whether express, implied, or statutory, including any implied warranties of merchantability, fitness for a particular purpose, or non-infringement. We don't warrant that the Service will be uninterrupted, error-free, or that GPS or location data will always be perfectly accurate — GPS accuracy can vary by device and environment.

10. Limitation of Liability

To the maximum extent permitted by law, PunchPoint will not be liable for any indirect, incidental, special, consequential, or punitive damages, or any loss of profits, revenue, data, or goodwill, arising from your use of the Service. Our total liability for any claim arising from these Terms or the Service will not exceed the amount you paid us in the twelve (12) months before the claim arose. Nothing in these Terms limits liability that cannot be limited under applicable law, including under Quebec consumer protection law where it applies.

11. Indemnification

You agree to indemnify and hold PunchPoint harmless from any claims, damages, or expenses (including reasonable legal fees) arising from your violation of these Terms, your Customer Data, or your organization's failure to comply with applicable employment or privacy law with respect to your employees.

12. Termination

You may cancel your subscription at any time through the Billing page. We may suspend or terminate your access to the Service if you materially breach these Terms and don't cure the breach within a reasonable time after notice. We will not delete your organization's data solely as a result of a plan cancellation or downgrade.

13. Changes to These Terms

We may update these Terms from time to time. If we make material changes, we'll provide reasonable notice, such as by email or an in-app notice, before the changes take effect. Continuing to use the Service after changes take effect means you accept the updated Terms.

14. Governing Law

These Terms are governed by the laws of the Province of Prince Edward Island and the federal laws of Canada applicable therein, without regard to conflict-of-law principles, and apply to users across Canada. If you are a consumer resident in Quebec, nothing in these Terms limits any right or protection available to you under Quebec consumer protection law that cannot be waived by agreement, and any provision of these Terms that would otherwise conflict with such a right applies only to the extent permitted by that law.

15. Contact

Questions about these Terms can be sent to support@punchpoint.ca.